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Reporting is the third. Staff and leaders need to see how a cohort is doing without stitching numbers together by hand. A system that pulls the right data into a clear report lets the people running a school act on it sooner. The value is not the report itself; it is the decision it supports and the hours it saves.

Start with the support model. Ask specifically whether support is UK-based, what hours it operates, and what the guaranteed response time is for a genuine outage versus a routine query. A vendor's answer here should be specific and contractual, not a general assurance about "excellent customer service," which means little without a defined service level attached to it.

A fixed system gives you a set list of features, take it or leave it. It can work if the bundle happens to match how your school runs. The trouble is that schools are not identical. A large multi-academy trust, a small independent and a faith primary all record different things and answer to different bodies. A one-size product asks each of them to bend to the software, and usually one of them ends up keeping a spreadsheet on the side to cover the gap.

Then look for the fees that hide between the lines. Common ones include charges for extra modules, for additional user accounts, for integrations with other tools, for data exports, and for support above a basic tier. Payment processing fees on parent transactions can add up quietly across a year, so ask exactly how those are charged and who absorbs them. None of these are unreasonable in themselves; the problem is only when they are not disclosed up front.

Keep a simple checklist through the whole project: data mapped, test import verified, go-live date agreed, old system retained, staff trained, first reports produced and checked. Assign an owner to each item so nothing slips.

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